1. Return Eligibility

  • Our return policy applies to all products sold through Rlyvon.xyz, including File Cabinets, Desks & Benching, and Office Chairs & Stools.
  • Items must be returned within 30 days from the date of purchase.
  • To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
  • If the item is damaged during shipping or does not meet your expectations, we are happy to assist you with a return or exchange.

2. How to Return Your Item

  • To start a return, please contact our customer support team at admin@rlyvon.xyz with your order number and a description of the item you wish to return.
  • We will provide you with detailed instructions on how to return your item.
  • The customer is responsible for the return shipping cost unless the product is defective or damaged.

3. Refund Process

  • Once we receive the returned item, it will be inspected. If the product meets the return requirements, we will process your refund to the original payment method.
  • Please allow 7-10 business days for the refund to be reflected in your account.

4. Non-Returnable Items

  • Customized or made-to-order items are not eligible for return unless they are defective or damaged.
  • Any items that show signs of wear, usage, or alterations are non-returnable.

5. Exchanges

  • If you prefer to exchange an item, please let us know and we will guide you through the exchange process.
  • Exchanges are subject to availability. If the item you want is out of stock, we will offer you an alternative solution, such as a store credit or refund.

6. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately at admin@rlyvon.xyz with photos of the damaged item and packaging.
  • We will provide you with a prepaid return label and arrange for a replacement or full refund at no additional cost to you.

7. Contact Us

  • If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team at admin@rlyvon.xyz. We are here to help!

We value your business at Rlyvon.xyz and aim to provide you with the best products and service. Thank you for shopping with us!