1. Warranty Coverage

Rlyvon.xyz offers a limited warranty on the following product categories:

  • File Cabinets
  • Desks + Benching
  • Office Chairs + Stools

Our warranty covers defects in material or workmanship under normal use. If you experience any issues with your product due to manufacturing defects, we will provide repairs, replacement parts, or a replacement product, depending on the situation.

2. Warranty Period

  • File Cabinets: 5 years from the date of purchase.
  • Desks + Benching: 5 years from the date of purchase.
  • Office Chairs + Stools: 2 years from the date of purchase.

3. What is Covered?

This warranty covers:

  • Defects in material and craftsmanship.
  • Issues related to structural integrity (e.g., broken or damaged frames).
  • Malfunctions caused by improper manufacturing processes.

4. What is Not Covered?

This warranty does not cover:

  • Damage caused by misuse, abuse, or accidents.
  • Normal wear and tear (such as scratches, fading, or dents).
  • Products that have been altered, modified, or repaired without authorization from Rlyvon.xyz.
  • Damage caused by improper assembly or maintenance.
  • Damage resulting from exposure to extreme environmental conditions (moisture, extreme heat, etc.).

5. Warranty Claim Process

If your product is defective and falls within the warranty period, please follow these steps to initiate a warranty claim:

  1. Contact Us: Reach out to our customer service team at [support@rlyvon.xyz] with the subject line “Warranty Claim”. Be sure to include the following:
    • Proof of purchase (order number or receipt).
    • Description of the issue or defect.
    • Clear images of the product and the defect.
  2. Assessment: Once we receive your claim, our team will assess the issue and may request additional information or photos to process your claim. We may also ask you to return the product for inspection, in which case we will provide further instructions.
  3. Resolution: After evaluating your warranty claim, we will offer one of the following resolutions:
    • Repair: If the issue is covered, we will arrange for repairs, including the provision of replacement parts if necessary.
    • Replacement: If the product is defective and cannot be repaired, we will offer a replacement product at no additional cost to you.
    • Refund: In certain cases, we may issue a refund if a repair or replacement is not feasible.

6. Limitation of Liability

Rlyvon.xyz’s liability is limited to the repair or replacement of defective products under the terms of this warranty. We are not responsible for any incidental, consequential, or indirect damages arising from the use of our products.

7. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser of the product.

8. Contact Information

For any questions or concerns regarding our warranty policy, please contact us at:

Email: [admin@rlyvon.xyz]

Thank you for choosing Rlyvon.xyz for your office furniture needs. We are committed to providing you with high-quality products and excellent customer service.